FAQ on Billing for Ambulance Transports

It is the policy of Charlotte Volunteer Fire & Rescue Services (CVFRS) to bill for our services in order to recapture some of our operating expenses and reduce the burden on the taxpayers of Charlotte. CVFRS utilizes the services of an outside billing service on a contractual basis to accomplish the billing and facilitate subsequent reimbursements from patients and their insurance companies.

CVFRS bills for all ambulance transports and inter-agency intercepts. All patients are responsible for their bills. Outstanding balances are reviewed regularly. Aging balances inactive for greater than 120 days are reviewed and identified for collections or write-off. CVFRS takes into consideration, to the extent possible, a patient's ability to pay and works to develop a payment plan.